1. I'm interested in a product that you currently do not have listed or I am unable to find? Are you able to get for me?
Throwdown Performance sells and distributes thousands of parts, some which may not be updated on our website yet. Please fill out a Product Request form and we contact you as soon as possible regarding availability. We have access to a large array of products and brands that are not yet listed on our site. 2. Does Throwdown Performance Price Match?
Yes. Whenever possible, Throwdown Performance will price match the advertised total price (price including all shipping and handling charges) from any legitimate retailer. The price must be listed on an open to the public online store or in a magazine or newspaper ad. All price matches are at the sole discretion of Throwdown Performance management. Items listed on auction websites, group buys and overstock/sales are not guaranteed for price match as they often are not from legitimate authorized resellers and are not covered by any manufacturer warranty (if applicable). If you are interested in having Throwdown Performance price match an item, please email us from our contact page with a direct link to the product from the website that is selling for less than Throwdown Performance. We will verify the information before matching the price and get back to you as soon as possible. Throwdown Performance does our best to offer best pricing on all items and match the price the best we can. 3. What forms of payment does Throwdown Performance accept? Credit Cards
Throwdown Performance accepts all major credit cards including MasterCard, Visa, Discover, and American Express. This includes debit cards with a MasterCard and Visa logo. For your protection, we security check all credit card orders. You will need to enter the full billing address for the credit card as well as the security code on the back of the card, in order for your card to be approved. Because of policies with our credit card company's, all orders must be shipped to the billing address of the credit card. Please note that billing addresses can be added to your credit card by directly contacting your credit card company and verifying the address as a valid billing address. PayPal
Throwdown Performance does accept PayPal as long as the address in the PayPal account is a confirmed address. Because of PayPal policies we can only accept orders to addresses that have been confirmed. Paypal is integrated directly into our checkout. Wire Transfers
Throwdown Performance accepts wire transfers. Please contact us directly on all international or domestic wire transfer requests for a full quote. Money Orders and Cashiers Checks
Throwdown Performance accepts certified money orders & cashiers checks. In order to send in a money order, all that you need to do is add the items that you would like to purchase to your shopping cart and follow the check out steps. When you get to payment options you will see a payment option called "Check/Money Order", select that option and continue the check out process. Once you have checked out you will be emailed instructions so that you can send in your payment. Outstanding orders for several weeks without communication will be considered expired and cancelled. 4. My order was declined but Throwdown Performance my credit card is showing as charged, what's going on?
If your transaction was not approved or was declined for any reason, your account may appear to have been charged even though it was not. This is due to the way the banking transaction occurs. When you order using a credit or debit card, the system first checks for availability of funds. If the funds are available, the system will automatically reserve those funds to secure the order. At this point, the system will verify the remaining information, such as billing address, card code, etc. If the verification fails at any of these points, the credit card will decline and the transaction will fail. However, since the account funds were reserved at the beginning of the transaction, it may take anywhere from 1-5 days for your bank to record the declined transaction and drop the authorization. Some banks can take up to 30 days to drop authorizations so you must contact them to find out for sure when it will fall off. Throwdown Performance does not get take any funds from an order that is declined. The temporary appearance of a charge is simply the time it takes your bank to recognize and record the cancelled purchase and release the pre-reserved funds. If this occurs, please check your account and this should be resolved shortly. For questions regarding, please contact your bank. 5. Is my financial information safe and secure?
Shopping with Throwdown Performance is safe and secure. Our checkout utilizes HTTPS (Hypertext Transfer Protocol Secure) SSL Security. We NEVER store or keep your financial information (CC number, expiration, etc.) and use advanced up-to-date data encryption to conduct the instant authorization of your credit card. It is actually safer to buy online with us verses most local retail shops or even over the phone as we do not store or ever even so much as see your credit card number! 6. My order shows as FREE SHIPPING, what does this entail? Am I covered by this offer?
Throwdown Performance's FREE SHIPPING applies to every order that qualifies for free shipping that is shipped to a destination in the continental United States. There is no minimum purchase and there are no handling fees added to your order. However, for international orders, or orders to Hawaii, Alaska, Military APO's and some PO Boxes, extra shipping charges will apply. If you have questions or would like a shipping quote to an international order or an order to Alaska/Hawaii, please feel free to email us with what parts you're interested in and we'll let you know how much shipping is going to be. 7. Does Throwdown Performance ship to Canada and other international countries?
Yes we do, however there are several restrictions to note:
8. What is the status of my order?
- Our free shipping offer does not apply.
- We do not accept foreign credit cards with the exception of Canadian credit cards accepted with address verification
- All international orders should be paid via money order or wire transfer.
- We are never responsible for your taxes, duties, custom fees or any other tarriffs or import fees.
- A shipping quote will be emailed to you if you do not contact us before placing your order, after the order is placed.
- We are not responsible for lost or damaged items in anyway once it leaves the US carrier.
- Cancelled International Paypal and money orders will be charged 3%, returned wire transfers will be charged $50.
We do our best to update all account with tracking information and also send you automated tracking emails directly from our shipping company (USPS, UPS, FedEx). There may be a delay between receiving the automated message from the shipping company and your account being updated. Please note that backorders do happen and that in those cases you will be given the option to cancel or hold your order. Custom ordered items cannot be cancelled.
For questions on order status please do not hesitate to contact us, we do strive to provide you with the most up to date information, however in many cases we will need to contact the manufacturer for the latest shipping information. 9. My order is not correct or is missing parts, what should I do?
If you have received the incorrect part or your order is missing parts please contact us. In cases of the incorrect part being shipped, we will work with you and the manufacturer to ensure that the correct part is sent and the incorrect part is returned. In cases of missing parts, we will often need to direct you to the manufacturer to send you the correct/missing pieces. 10. I need to file a warranty claim, who should I contact?
All warranties are handled directly from the manufacturer and recommend you contact the manufacturer directly for all information required for claims. In most cases, the manufacturer will need to understand how the product was damaged, pictures of the product and date of purchase. For any questions or assistance about the warranty process from the manufacturer, please contact us. All warranty judgements are at the discretion of the manufacturer.